General starter content
Refund & Cancellation Policy
Important: This page is general starter content for CDA. It must be reviewed and completed with CDA’s final business, contact and jurisdiction details before publication.
CDA’s final refund and cancellation terms must be stated clearly before a learner completes any purchase.
Digital learning
Eligibility may depend on the course format, access status, consumption of digital content and applicable consumer law. No timeframe or guarantee is stated here because CDA has not supplied final terms.
Requests
The final policy should explain how to submit a request, what information is required, how requests are reviewed and when an approved refund is processed.
Cancellations
Any subscription, cohort or event cancellation rules should be added when those offers exist.
Contact
CDA’s official refund contact details must be inserted before accepting payments.